SHIPPING
All orders are shipped via US Postal Service Priority Mail or UPS Ground unless other arrangements are made or we choose to ship by an alternative shipper to ensure faster delivery at no additional charge. Tracking numbers are sent to you via your provided email on the day the order is shipped. If you have provided a bogus email, you will receive no other confirmation that your package has shipped.
Please note that if your order qualifies for free shipping we will choose the shipping method. Free shipping does not apply to International orders or orders shipped to Alaska, Hawaii, Puerto Rico or Guam. If a package is returned after 3 delivery attempts, returned due to an incorrect/incomplete address, or refused at delivery, you will be refunded for the total amount of the order less shipping, less a re-stocking fee of 15% of the total order amount. If a package is returned to us by UPS you will be charged any return fees that are incurred. If an order was shipped to you at no charge and is returned your credit card will be charged shipping.
If after 10 business days of the ship date you have not received your package you have one week to contact us. If there is a problem with your order (i.e. damaged product, wrong product, not the right quantity of a product, etc) you must contact us as soon as you receive your order. After 48 hours has elapsed from the time you receive your order it will be assumed your order is complete and that you are satisfied. SHIPPING TIME
The time of shipment is determined by product availability. If an item is in stock, it will be sent the next day if the order is received by 5:00 pm (EST). Shipping time in the continental U.S. is typically 2-5 business days to arrive to you. If the item is out of stock, the order will normally be filled within 4-5 business days. If it will take longer, we will notify you via the email you have provided.
BACK ORDERS
We try to keep all items in stock at all times. There are times due to demand or vendor supply that your order may have to be backordered. We try to ship your order as one complete shipment (this enables us to offer the low shipping rates). If we will not be able to ship your order as one shipment within 5 business days, we will ship a partial order immediately and the balance when it is available. We will email you prior to shipping even a partial shipment.
Whenever possible, we try to ship your order as one complete shipment. If you have ordered several products that need to be special-ordered, we will hold your order until it is ready for delivery. If an item you have ordered will take us longer than 8 days to obtain, we will ship the partial order immediately and notify you by e-mail . We will ship the balance when it becomes available (with no additional shipping charges).
RETURN POLICY
You may return any un-opened product within 14 calendar days of receipt. You must request a return authorization from us via email (service@thegreenpharmacy.com) or phone (910-350-0454). After 15 days, there is no refund available. All returns must be sent by the customer. We reserve the right to refuse a refund if there is suspicion of abuse or fraud as to part of our return and credit policy. Please include your Name, Address, daytime phone number and reason for return along with your product. Mail returns to:
The Green Pharmacy
803 S. College Road, Suite D
Wilmington, NC 28403
We will credit your account within two weeks of receipt. Please note that customers are responsible for the postage on return items. Also, if an order was shipped to you at no charge and you return it your credit card will be charged shipping.
INTERNATIONAL ORDERS
We will be happy to fill international orders; however, please understand that we have no control over your country's customs and therefore cannot be responsible if they do not allow your order to enter the country. Your country may apply a customs surcharge / tax on imported products. All tariffs, taxes, additional shipping charges, custom fees or any other additional charges incurred during transfer are the responsibility of the customer. We are not responsible for your country's customs department or their actions -- we can only guarantee that the order is properly shipped. Therefore, all orders shipped out of the US are final.
Also, due to an increase in overseas credit card fraud, we require all new customers outside of the USA to fax a copy of the front and back of the credit card to be used, along with a signed note authorizing us to charge the card and ship the merchandise to the address indicated on the order. You need only do this on the first order. The fax number is 01 910 452 9982. No returns are accepted on international orders and we do not issue refunds for confiscated products.